This may be common knowledge to experienced mobile marketers but as a relative newbie, I just found out that choosing a vendor in the mobile marketing industry can be a little tricky. Technically, it’s possible to send SMS through SMTP rather than using the text messaging systems and short codes set up by the carriers. And, vendors who use this methodology will typically advertise that they offer free or cheap message costs.
Why is this an issue? Successful mobile marketers need to have a trusted relationship with their subscribers. If your vendor is using SMTP, you may be risking your reputation. While doing research on this topic, I came across this this article from 2008 from Mobile Marketing Profits No Such Thing as Free SMS Text Messaging. The post gives you three very good reasons why you don’t want to use a company utilizing SMTP for your SMS message delivery:
- Your messages sent via SMTP are likely not getting delivered to your customers.
- If your messages do get delivered you are opening yourself up to legal action.
- You risk your company’s reputation and customer good will by doing text messaging wrong.
Bottom Line:
Do not use SMTP text messaging for your business mobile marketing efforts or you will ultimately regret it.
The article is incredibly helpful if you are looking to evaluate vendors and need to educate yourself the technology necessary to use SMS text messaging to communicate with your opt-in subscriber base. It contains all of the information you need to know to make sure you protect your reputation and maintain successful relationships with your subscribers.
Beware of any vendor that asks you to do things that don’t sound right (like requesting that you purchase a SMTP server as part of your SMS setup) or one that has a deal that seems to good to be true – It probably is, and it could mean trouble for you and your company’s reputation.